“Nutshell is super user-friendly and intuitive
“I would highly recommend Nutshell
“Easy to use and... wait for it ... 100% buy in!
“Nutshell is both simple and powerful
Nutshell is a powerful and affordable CRM, sales, and marketing automation platform that integrates with dozens of popular business software applications and offers the most advanced pipeline automation tools on the market.
SugarCRM provides complex enterprise-level sales, marketing, support, and call center tools.
Quick links: Sugar Sell pros – Sugar Sell cons – Nutshell’s advantage – Compare
The pipeline from Sugar Sell user to Nutshell devotee is well-defined, and our team decided to take a closer look and try to discover why that is. What we found is that customers came to us to find a customer relationship management (CRM) software that’s easier to use, more integrative to existing communications and information, and highly customizable.
Sugar Sell was formerly known as Sugar CRM. Despite the rebranding, Sugar Sell carries most of the same features as it always has, aiming to increase efficiency in customer sales. On its website, it claims to help you anticipate your customers’ actions so you can sell better and convert more leads.
So, what draws businesses to Sugar? Its wide range of customization options caters to many processes, allowing businesses to streamline their work as the CRM helps them draw in more leads. While it may be a good platform to understand how CRMs work and what’s possible within them, comparisons between Sugar CRM and other software show that it may not be the best fit for some operations.
While Sugar lets custom management options take center stage, it comes with the drawback of slower performance. When you need immediate results, even a few minutes can make the difference between closing on a lead and letting them drift to a faster competitor. Plus, the software’s reporting system is not as detailed as most other platforms, potentially leaving out valuable information you could use to further your success.
What’s more, getting help might be tricky. Users report customer support is often inefficient and inconsistent, yielding significant variation in the response depending on who you’re talking to.
Nutshell brings CRM to the modern age, and our users notice the difference from the second they sign up for their free trial. Our intuitive interface and onboarding support allow you to integrate your existing information seamlessly and get started right away. We know there are no seconds to waste when you have sales to make.
Our platform delivers Sugar’s same level of customizable reports and programs so you can get exactly what you need from it, and our knowledgeable support staff will help you set up everything to streamline your processes and keep your brand growing.
I’ve used CRM software on Mac, PC, and mid-range IBM systems. Nutshell is at the top of the heap.
Mark T. Teamability.com and The Gabriel Institute
Comparisons based on similarly priced packages (Nutshell Pro and Sugar Professional)
PER USER COST
$42 per month billed annually,
$49 per month billed monthly
$40 per month billed annually,minimum subscription starts at $4,800/year
CONTACTS AND DATA STORAGE
Unlimited
15 GB of storage
PHONE AND EMAIL TECHNICAL SUPPORT
Yes
No
DRAG AND DROP PIPELINE MANAGEMENT
Yes
Available as a $199 add-on
FREE IPHONE/ANDROID APPS
Yes; ability to view lead lists/segments on an interactive map available in iPhone app
Yes; no mobile mapping features available
MOBILE BUSINESS CARD SCANNER
Included free
No, pay as you go apps available
EMAIL MARKETING SUITE WITH AUTOMATIONS
Yes
No
MULTIPLE SALES PROCESSES
Yes
Upgrade required
AUTOMATED PERSONAL EMAIL SEQUENCES
Yes
No
INTEGRATES WITH THIRD-PARTY BUSINESS SOFTWARE
Yes; integrations include Gmail, Office 365, QuickBooks, MailChimp, Intercom, Slack, Unbounce, and Zendesk
Native integration with Google Apps available; third-party integrations available for individual download on Sugar Exchange
You don’t have to believe our word—sign up for a free 14-day trial and see it for yourself. Once you discover the power of working with Nutshell, you’ll be ready to make the switch for good.
Be sure you have a high-level techie available if you want [SugarCRM] to conform to the way your company does business.
Robert SoftwareAdvice.com
Nutshell is simple. It’s as user-friendly as it gets and new sales reps pick it up more quickly than any other CRM we’ve tried.
Chris J. Joffe Emergency Services
With an interface I can teach to someone in five minutes, Nutshell does everything we need without the complexity and ‘clunkiness’ of other CRMs.
Matt S. Web Talent Marketing
While [SugarCRM] appears ‘out of the box useable’, it quickly becomes prohibitively expensive for small companies to train one of their own to tailor the CRM.
Jeremy A. G2Crowd
One thing that really keeps us using Nutshell is just the great support you guys provide. The great follow up on issues, and always listening to the customers’ needs and requests stands out and is above and beyond.
Rob D. Vega Consulting Group
Join 30,000+ other sales and marketing professionals. Subscribe to our Sell to Win newsletter!
